Customer growth software for customer success at scale
Get to know ChurnZero, the AI customer growth platform for leading customer teams. We make it easier for you to manage customers, reduce churn, and build revenue at scale. And best of all, our software grows with your business.
ChurnZero is everything you need… from AI to Z.
ChurnZero drives business growth by connecting our proprietary Customer Success AI™ to your customer experience.
As the first revenue and retention partner to integrate AI into a customer platform, we are also the only company that can provide businesses with immediate insight, analysis, and automation to better know and grow their customer base.
Our AI customer platform reveals trends and sentiment from customer data and learns along the way so you can address customer churn risks, capitalize on expansion opportunities, improve forecasting, and grow revenue today and when things change.
Customer insights can be shared within your existing business tools—CRM, Slack, ticketing, meeting and listening tools, you name it—so your executive team, support, and go-to-market teams can access any information about any client at any time, without the need for more software licenses.
Our integrated AI automation tools create more personalized customer communications instantly so your team can focus on higher-value interactions.
ChurnZero is more than just a software provider. Our expert customer team delivers best practices, exceptional support, and tailored guidance to help your team deliver the best possible customer experience.
“Midsized or traditional enterprises looking to upgrade their CS program with a more mature solution should consider ChurnZero.” – 2023 Forrester, Customer Success Platforms
Get more from your ChurnZero software.
Learn about our professional services suite.
Keep customers. Grow revenue. Succeed at scale.
What can you achieve with ChurnZero?
65% reduction in onboarding time
13x increase in CSM account coverage
65% reduction in onboarding time
100% increase in account growth
60% decrease in churn
203% increase in customer training sessions
27% increase in logo retention
54% reduction in at-risk revenue
21% increase in gross revenue retention
2x increase in customer lifetime value
Businesses trust ChurnZero
Solve your biggest customer challenges with ChurnZero
Automate engagements and workflow
Make a bigger impact on more customers with ChurnZero’s Customer Success AI™, machine learning technology, in-app communications, and industry-leading automation.
Collaborate with customers
Build long-term loyalty as your customers’ coach and champion with ChurnZero’s customer journeys, digital engagement tools, walkthroughs, and more.
Put customer data to work
Know the strength of every customer relationship. Share actionable insights with customers and colleagues. Optimize your effectiveness, surface trends, and prove your value.
Forecast revenue
Get the information you need to identify at-risk customers, see upsell opportunities quicker, streamline your renewal process, and forecast revenue and renewals accurately.